Terms and Conditions

These Terms and Conditions (“Terms”) apply to all current and future transactions with Fullfilwave Ltd unless replaced by a separately signed written agreement.

Fullfilwave Ltd is a third-party logistics provider offering warehousing, fulfilment, transportation, Amazon FBA prep, returns handling, system integrations, disposal services, and other related services.

In these Terms, “Fullfilwave”, “we”, “us”, or “our” means Fullfilwave Ltd and its authorised personnel, affiliates, partners, and subcontractors.

“Client”, “you”, or “your” means any individual or business receiving services from us.

“Goods” means any items submitted to us for storage, processing, fulfilment, shipping, or related services.

“WMS” means our warehouse management system used to manage stock, inbounds, outbounds, products, billing, and related workflows.

The Client confirms and agrees that:

• they own the goods or have authority to instruct us in relation to them
• all information, instructions, declarations, and shipping details provided are accurate and complete
• goods are packed safely and suitably for storage, handling, and transport
• all goods comply with applicable law, safety requirements, labeling rules, and customs obligations
• they will keep account, contact, and billing information up to date
• they will indemnify Fullfilwave against losses, claims, or costs caused by inaccurate information, non-compliant goods, prohibited goods, or breaches of these Terms

We will perform services with reasonable skill and care and in accordance with professional standards applicable to warehousing and logistics.

We will maintain appropriate operational, health and safety, security, and compliance standards for our facilities and personnel.

We will provide reasonable communication regarding account status, service performance, storage, and billing.

We do not accept illegal, hazardous, stolen, perishable, or otherwise prohibited goods. This includes, among other things, firearms, explosives, narcotics, biological materials, cash, and items requiring refrigerated storage unless expressly approved in writing.

Certain restricted goods may only be accepted with prior written approval and may be subject to additional conditions, fees, or handling requirements.

If prohibited or undeclared restricted goods are discovered, we may reject, quarantine, return, destroy, or otherwise dispose of them at the Client’s expense.

All inbound goods must be booked into the WMS before arrival and must include the required reference information.

Goods are inspected on receipt for visible damage, documentation conformity, and handling compliance. We may relabel or repackage goods where necessary, with charges applied accordingly.

Storage fees apply in accordance with agreed pricing. Goods may be stored by product type, size, turnover, packaging, or operational requirement.

Outbound shipments are processed according to our standard operating times and courier rules. International shipments are handled on a DDU basis unless otherwise agreed in writing.

Charges apply in accordance with agreed quotations, pricing schedules, project terms, or service agreements.

Standard quotations are generally valid for 30 days unless stated otherwise. We may revise pricing where operational costs, labour, courier rates, regulations, or exchange rates materially change.

Standard service invoices are issued bi-weekly unless agreed otherwise. Payment is due within 7 business days from the date of invoice.

Late payment may result in interest charges, service suspension, shipment holds, WMS restriction, or withholding of goods until outstanding balances are cleared.

Fullfilwave holds a general and specific lien over goods and related documentation in its possession or control as security for any sums owed by the Client.

If payment remains overdue, goods may be detained and, after notice, sold, disposed of, or otherwise realised to recover the outstanding amount and related costs.

Storage and related charges continue to accrue while goods are held under lien.

Fullfilwave does not insure Client goods unless expressly agreed in writing.

The Client is responsible for arranging and maintaining appropriate insurance for its goods in storage and transit, including cover for loss, theft, damage, deterioration, fire, flood, and other relevant risks.

Any liability insurance maintained by Fullfilwave is not a substitute for the Client insuring its own goods.

Unless expressly agreed otherwise, our liability for loss, damage, delay, or non-performance is limited as set out in these Terms.

Fullfilwave’s liability is limited to the lower of:

• £100 per tonne gross weight of the affected goods
• the amount actually recovered from insurers under any agreed optional liability coverage

We are not liable for loss of profit, business interruption, reputational damage, goodwill, anticipated savings, or other indirect or consequential loss.

Claims must be notified in writing within the time limits set out in these Terms, with supporting evidence provided promptly. No legal action may be brought after the contractual time limit stated in the Terms.

Either party may terminate the agreement on not less than one month’s written notice unless otherwise agreed.

Fullfilwave may terminate immediately in the event of material breach, non-payment, insolvency, or prohibited goods violations.

On termination, all outstanding sums become immediately due, and goods must be collected within the stated collection period. We may dispose of uncollected goods at the Client’s expense where permitted under these Terms.

Both parties agree to comply with applicable data protection law, including the UK GDPR and the Data Protection Act 2018.

In relation to personal data processed as part of service delivery, Fullfilwave acts as Data Processor and the Client acts as Data Controller.

Fullfilwave will apply appropriate technical and organisational safeguards and will report relevant data breaches in accordance with the contractual terms.

For more information about how personal data is handled, please see our Privacy Policy.

Fullfilwave is not liable for delay, failure, or non-performance caused by events beyond its reasonable control, including natural disasters, war, industrial action, governmental restrictions, cyber incidents, utility failures, or carrier disruption.

Where a force majeure event continues for an extended period, either party may terminate the agreement in accordance with the Terms.

All intellectual property in Fullfilwave’s systems, software, procedures, documentation, branding, and related materials remains the property of Fullfilwave unless otherwise agreed in writing.

The Client is granted only a limited, non-exclusive, non-transferable right to use our systems and tools for the purposes of the services.

Fullfilwave may subcontract or delegate part of its services to qualified third parties, including warehousing, transport, technology, and value-added service providers.

The Client may not directly engage Fullfilwave staff or subcontractors for services covered by these Terms without prior written consent.

Where TUPE or similar employment-transfer rules apply in connection with a service change, the Client must provide the required cooperation, disclosures, and indemnities set out in the Terms.

These Terms and any dispute arising out of them are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction, although the parties will first seek to resolve disputes amicably and, where appropriate, by negotiation or mediation.

These Terms constitute the entire agreement unless replaced or varied in writing by authorised representatives.

If any provision is held invalid or unenforceable, the remaining provisions remain in full force.

Any failure or delay in exercising a right does not amount to a waiver.

Fullfilwave may update these Terms from time to time to reflect legal, regulatory, operational, or commercial changes.

Unless urgent or legally required otherwise, substantive changes will be communicated in advance. Continued use of the services after the effective date of an update constitutes acceptance of the revised Terms.

Fullfilwave Ltd

Unit 1, Blackacre Road, Great Blakenham, IP6 0FL, United Kingdom

sales@fullfilwave.com